- Trust: A long time to build, a short time to destroy ➶
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Jeremy Keith:
If I use a search engine I need to be able to trust that the filtering is good. If I look up documentation I need to trust that the information is good. I don’t expect perfection, but I also don’t expect to have to constantly be thinking “was this generated by a large language model, and if so, how can I know it’s not hallucinating?”
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Trust is a precious commodity. It takes a long time to build trust. It takes a short time to destroy it.
I am honestly astonished that so many companies don’t seem to realise what they’re destroying.
The AI answers in Google search results thing reminds me of the Google+ fiasco in response to Facebook.
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Possibly Related:
- Genie 2
- Building a community based on trust
- Hands On with DeepMind Gemini
- Is my toddler a stochastic parrot?
- Situational Awareness
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