Kinoni Elgato EpocCam Momentary Disconnect ➶

I am experiencing an issue with the Elgato EpocCam where the stream camera disconnects for a moment and is replaced by a black screen with a USB logo, then reconnects immediately while streaming.

This happens with an iPhone 5S connected via USB connection at 1920x1080, with video bitrate at 1.0 bits per pixel.

Any suggestions are appreciated.

Update: icebird4all pointed out the following comment by “BenEZer” under this EpocCam troubleshooting video:

…Some of you might have a problem with the disconnecting and Reconnecting issue with Epoccam. I got A Fix for it !!

  1. Make sure u got Itunes installed on ur pc
  2. Go to Device Manager > Human Interface Devices > Right Click on “USB Input Device” > Properties > Power Management > Then unticked the settings.
  3. Go to Control Panel > Power Options > Change Plan Settings > Change Advanced Power Settings > USB SETTINGS > Usb Selective suspend Settings > Set it to “DISABLED”. Then Apply Well those are the fixes, I hope it works for you and good luck :D. OH and if u enjoy gaming videos. Come and check out my channel if youre intrested. Hope it works !

I followed the steps and will report back if they solved the problem.

✶ Monday, 3 May 2021

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